Eligible purchases qualify for a 7-day money-back guarantee. Contact Apple King with your order details, keep the device unused and complete, and we’ll guide you through the refund process.
1. Return Window and Eligibility
7-Day Window: Customers must initiate a return within 7 calendar days from the digital delivery timestamp.
Condition Requirement: iPhones must be returned in the exact cosmetic and functional condition received.
Sealed Items: Brand-new, factory-sealed iPhones must remain unopened with the plastic wrap intact.
Activation Lock: Customers must sign out of iCloud/Find My iPhone and remove all passwords before returning the device.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2. Non-Returnable Scenarios
Physical Damage: Any drops, liquid ingress, screen cracks, or scratches occurring after delivery.
Broken Security Seals: If your store’s internal tamper-evident sticker on the phone frame is broken or peeled.
Incomplete Package: Missing original boxes, charging bricks, cables, or free promotional items.
Software Tampering: Devices that have been jailbroken or run unauthorized operating systems.
3. Return Shipping and Costs
Defective Items (Dead on Arrival): If the iPhone has a verified manufacturer defect, our store covers 100% of the return GIGL shipping fee.
Change of Mind: If the customer simply dislikes the color or model, they must pay the GIGL return shipping fee, and a 10% restocking fee applies.
Drop-off Method: Customers must return the item via a GIGL Experience Centre using our designated merchant tracking code. Doorstep courier pickup for returns is not permitted.
4. Refund and Replacement Timeline
Inspection Period: We require up to 48 business hours from the time GIGL delivers the returned phone to our hub to conduct technical diagnostics.
IMEI Verification: No refund or swap will be processed until the IMEI and serial number of the returned phone match our outbound dispatch records.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at sales@appleking.com.
6. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at sales@appleking.com for questions related to refunds and returns.